Bank of America Financial Center in 6425 Albemarle Road

Customer Reviews about Bank of America Financial Center:

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  Very busy, fast/efficient for the volume they get
  By Jordan Lockard, June 29, 2017
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  I'll start by saying that I had an unpleasant experience before I was a customer. I was attempting to deposit funds into my mom's account. But the interactions that I witnessed in the lobby was dreadful. As a consumer there are certain expectations. Common courtesy, acknowledge/speak, smile. A smile goes a long way and sets the tone for any encounter. I witnessed 2 upset customers request management to cancel accounts due to not being acknowledged and unnecessary long wait times because employees were basically congregating vs working. Management made no attempt to retain the customer nor apologize. It was awful to witness. Fast forward 2 months I was forced to open a local account due to my Navy Credit Union is easily accessible. I opened an acct online, I received my debit card in mail, pin number to activate came. I attempted to activate per instructions via ATM with 6 digit pin, I received error message. I went into the local branch here on Albemarle, because i called customer service and was advised the local branch needed to reset my pin manually. My experience was no different from what i stated above. No acknowledgment, same scenario. So I took the initiative and kindly walk up to employee. Tell her what my issue was. The response was a sigh, huff, slight smack of teeth. I was told that they only take appts on Saturday. I wished i knew the young ladies name however there wasn't a visible name tag. I advised I was a new customer and was trying to make my initial deposit, totally unaware of the appt only policy. Basically she showed me where they were booked til close. No offer to help, I left googled another location opened on Saturday 7/15 and Mrs./Ms. Monica was awesome. Very proactive & helpful.
  By LCI Physicians, April 22, 2017

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